FAQs

Delivery is within 2-3 weeks, we deliver straight to your home address using DHL, Coastal Couriers, FedEx Express, Namibia Express & Formula Courier Services . We deliver in Namibia, South Africa, Botswana & Lesotho.

We understand your concern about using Starlink in countries where it is currently restricted, such as South Africa, Namibia, Lesotho, and others. Rest assured, we have addressed this issue with a reliable and innovative solution. Our team has worked diligently for months to ensure that you can access Starlink services seamlessly, regardless of your location. All the Starlink kits we provide are equipped with a **location masking tool**, a small but highly effective device pre-configured to resolve this restriction. Here’s how it works: - The location masking tool in your kit is programmed to detect your location as **Nigeria**, a country where Starlink is fully operational and unrestricted. - Even if you are physically in South Africa, Namibia, or another restricted country, your Starlink kit will show that you are in Nigeria. This bypasses the restriction, allowing you to use Starlink services without limitations. - You will pay Starlink's standard monthly subscription fee of approximately **R590 (or less, depending on exchange rates)**, the same rate charged to users in Nigeria. This eliminates the need for additional roaming charges or special configurations. The process is seamless: - Once your Starlink kit is switched on, it will immediately connect and register as if it is located in Nigeria. - Your five-year warranty with Starlink remains fully active. - We provide **lifetime technical support**, including repairs or replacements if needed. This solution ensures you stay connected without interruptions, regardless of the restrictions in your country. If you have any questions or encounter any challenges, our team is always here to assist you.

You can have peace of mind knowing that you're dealing with a registered company. We are registered as EFNEL CONNECT (Pty) Ltd 2024/199080/07 This means that we're accountable for every order that you place with us, unlike when using any other fly-by-night company.

In Namibia the subscription fee is +/-N$590 - R590

With Efnel Connect, everyone manages their own account directly with Starlink. We don't manage accounts on behalf of our customers, as it is a violation of Starlink's terms of service. Once you receive the kit, we will help you set it up for the first time use and then activate Regional Roaming so that you can get connected to the internet.

Download the Starlink app and use the "CHECK OBSTRUCTIONS" button to ensure you will have a clear field of view near the location where you would want it installed before you install. This is important as even small obstructions (single tree, pole, etc.) can interrupt your service. The central roof location on your house or business is the best location for avoiding any obstructions. We have found that the best performance occurs at 3% obstructed or lower.

Starlink does not currently have a Data Cap.

Yes, you can cancel your order within 5 days of placing it, to get a full refund. There are no contracts, and you can also return your Starlink Kit within 30 days of shipment for a full refund of your hardware payment if you decide this service is not a good fit for you.

Starlink's speeds are slower compared to Fiber or LTE. Normal latency can be as low as 30ms with 5G, while Fiber's latency is often even lower. Starlink has a higher latency of 43- 150ms, which may critically affect activities, such as online gaming.

We have video examples on the product pages, just play the video and follow the steps to install your own Kit. The Kit also comes with a straightforward installation guide, which can be easily followed by anyone.

Heavy rain or wind can affect your satellite internet connection, potentially leading to slower speeds or a rare outage. Regular rain and wind doesn't affect Starlink performance at all.

Yes, we deliver all over Botswana, Lesotho, Namibia & South Africa. However, extremely remote areas might experience slight delays in deliveries.

This depends on your area but you can expect around 195Mbps upload and 20Mbps upload speeds with latency around 104ms in Africa.

Once you receive your dish, you can set it up temporarily outside in a non obstructed area in about 10 mins. Please allow 24hrs for the dish to settle in before your speed increases.

We can't test them all, but we use NordVPN & ExpressVPN everyday and have had ZERO problems and they offer really good support.

Not a good idea as you may experience a Volt Drop over extended lengths causing reliability issues. You could plug the modem into a switch and extent the length up to another 100m.

Yes, you can. Just search for "Starlink DC Conversion Kit with 12V" on Amazon. Converting your Starlink will void your warranty, and you can't return the kit should anything go wrong with it.

All kits from us, whether brand new or refurbished, come with a 2-year warranty.